Customer Service

How to contact us or where is AusPots located?
Pls call us on 0493 556 678 during business hour 9am to 3pm Mon - Fri.
 Melbourne Store  Pick up by prior arrangement - 10am to 2pm  ( Monday to Friday  )
Phone :   0493 556 678
What is your customer service policy? is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, backorder or a full refund.
What is your shipping and handling policy?
We deliver products Australia wide using Australia Post network. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 working days depending on your location within Australia.
When will I get the product(s) that I purchased?
Once your payment is received we will dispatch your purchased within 24-48 hours (excluding public holidays or weekend)

ETA guideline for delivery to different states:
VIC (1-3 working days), 
NSW (2-3 working days), 
QLD (3-7 working days)
ACT (3-7 working days)
NT (3-7 working days)
WA (3-7 working days)
TAS (3-7 working days)
How much do you charge for postage?
Our aim is to help you save money by utilising our efficient and effective shipping and distribution network. The freight cost when your purchase 1 item or many items are FREE ( except Bulk Buy & big pots ) . This would enhance your satisfactions and experiences when shopping with us.
Can you deliver to PO Box?
Yes, we are able to deliver to PO Box.
Do you ship outside Australia or internationally?
Yes, we do ship internationally using Australian Post. If you are interested with our product, please email us for postage rate -
Do you allow pick up?
Yes, Point Cook (VIC) store located in POINT COOK 3030 - 7 Linmax Court, Point Cook VIC 3030
Please contact us for pickup at Cleveland (QLD) prior arrangement
Does the product you sell come with warranty?
Yes, certainly, all the products that you purchase form us will be covered by one year manufacturer warranty. We are confident that the products we sell to you are free from defect, in good working order and they are as what the manufacturers describe to us. All the products we sell are tested when they arrive at our warehouse.
Do you offer refund if I change my mind?
Yes, we will gladly refund your purchase. We want you to be happy with the product you buy. If you change your mind after you made a purchase from us, we offer 30 days money refund less $10 to cover the postage and administrative fee. Please contact our customer service should you wish to do this. We will need proof of purchase details from you such as invoice number and date of the purchase. Please be advised that AusPots will not cover any postage costs for returned products. These costs must be covered in full by customer.

This is only valid for unopened product and still sealed product. We are unable to offer refund if the product is used or has already been open.
I have not received the product I ordered, what can I do?
Please contact us at 0493 556 678 ( 10am to 4pm Monday to Friday ) or send us an email -
We will investigate this for you and response to you with 48 hours.

Sometime delays on delivery could be cause by public holidays or weekend. If the delay is caused by delivery difficulties, or unforeseeable circumstances, please don’t worry, we are on top of this and will make sure you get your product as soon as possible. Our aim is to provide you with satisfaction when you buy products from us.
The product I purchase is not working properly or defective, what can I do?
Should the product you purchase is defective, please contact our customer service or phone 0493 556 678.
Can I cancel my order?
If you wish to cancel your order, we can offer you full refund. We would really appreciate it if you can let us know as early as possible before we send the product to you, this would speed up the refund process and help us save freight cost. Pls call 0493556678
What is your privacy and security policy? understands that privacy is important to you. is also required to comply with the requirements of the Privacy Amendment (Private Sector) Act 2000.

Please refer to privacy and security Policy for information about how we handles personal information consistent with our privacy and security obligations. The policy includes information gathered on our website, including the use of cookies.