Contact Us

How to contact us or where is AusPots located?

Phone : 0493 556 678 during business hour 9am to 3pm Mon - Fri.

Melbourne Store  : 61 Willow Ave Springvale VIC 3171

Brisbane Store : 80 Shore St West Ormiston QLD 4160

email :

I have not received the product I ordered, what can I do?

Please contact us at 0493 556 678 ( 10am to 4pm Monday to Friday ) or send us an email -

We will investigate this for you and response to you with 48 hours.

Sometime delays on delivery could be cause by public holidays or weekend. If the delay is caused by delivery difficulties, or unforeseeable circumstances, please don’t worry, we are on top of this and will make sure you get your product as soon as possible. Our aim is to provide you with satisfaction when you buy products from us.

Cancellation :

If you wish to cancel your order, we can offer you full refund. We would really appreciate it if you can let us know as early as possible before we send the product to you, this would speed up the refund process :

Pls call 0493 556 678